Overview & Vacancy
Recruiting Body: Institute of Banking Personnel Selection (IBPS), Government of India
Post Title: Customer Service Associate (CSA), formerly known as Clerk
Recruitment Cycle: CRP‑CSA XV (15th edition)
Total Vacancies: 10,277 posts across 11 public sector banks
Important Dates
Notification Released: 31 July 2025
Online Registration: 1 August 2025 → 21 August 2025 (until 11:59 PM)
Prelims Exam: 4, 5, and 11 October 2025
Mains Exam: 29 November 2025
Provisional Allotment: Around March 2026
Eligibility Criteria
Age Limit (as on 01 August 2025): 20 to 28 years (born between 2 July 1997 and 1 July 2005)
Relaxation: Up to +5 years for SC/ST, +3 years for OBC-NCL, +10 years for Pw BD, and other provisions for ex-servicemen
Educational Qualification: Graduation in any discipline from a recognized university by application deadline
Language Proficiency: Must be proficient in the official language of the applied State/UT
Citizenship: Indian citizen or person of Indian-origin under specified norms (e.g. Tibetan refugee settled before 1962)
Application Process
Visit ibps.in → Click on CRP-CSA-XV recruitment link
Register as a new user → Note down Registration Number & Password
Complete application form → Upload documents (photo, signature, thumb impression, handwritten declaration)
Pay application fee online
Submit and download application confirmation
Print the application by 5 September 2025 for record-keeping
Document Specifications & Fee
Document Dimensions File Size
Photograph 200 × 230 px 20–50 KB
Signature 140 × 60 px 10–20 KB
Thumb Impression 240 × 240 px 20–50 KB
Handwritten Declaration 800 × 400 px 50–100 KB
Fee for General / OBC: ₹850
SC / ST / Pw BD / EXS: ₹175
No refund or carry-forward policy
Selection Process
Preliminary Exam: Qualifying round (English, Reasoning, Numerical Ability—100 marks/60 min)
Main Exam: Marks considered final; includes sections on Computer Aptitude, English, Quantitative Aptitude, and General Awareness (total 200 marks, revised pattern)
Local Language Proficiency Test (LLPT): Conducted post-Mains as applicable per applied bank’s state language requirement
Interview: Not conducted—final selection based on marks, preferences, and bank vacancies
Salary & Benefits
Offered Salary Band: ₹24,050 – ₹64,480 (Pay Scale: PS‑2; Grade IBPS Level / State Bank P.O. Clerk scale)
In-Hand Salary: Approximately ₹40,000–₹42,000/month initially, inclusive of allowances like DA, HRA, Transport, Medical, etc.
Vacancy Distribution
Detailed state-wise and category-wise vacancy breaks are published in the official notification
Sample figures: Andhra Pradesh (367), Assam (204), Chhattisgarh (214), Maharashtra (1,117), Uttar Pradesh (1,315), Tamil Nadu (894), Karnataka (1,170), etc.
Quick Summary
Feature Details
Recruiter IBPS (CRP CSA-XV)
Total Posts 10,277 Clerk / CSA vacancies
Apply Online Window 1 – 21 August 2025
Age Range 20–28 years (as of 1 Aug 2025)
Education Graduation
Selection Stages Prelims → Mains → Language Test
Salary ₹24,050 – 64,480 including allowances
Exam Dates Oct (Prelims), 29 Nov (Mains)